Have a question about how we work or about the products we sell? Hopefully, we’ve got the answer within our FAQ below…
Where do you deliver to?
We deliver within Mainland UK, unfortunately, at this time, we are unable to ship to any other countries.
How long does delivery take?
Delivery normally takes around 2-3 working days.
How much does delivery cost?
Delivery is FREE for orders over £35.00, or £3.99 for orders under £35.00.
Can I have my order delivered to a friend?
Yes, you can choose to have your order delivered to a different address than your billing address. During checkout, ensure that you select the “Ship to a different address?” checkbox in order to enter an alternative delivery address.
Do you deliver in discreet packaging?
Yes! All orders are posted in plain packaging, with no indication of where the item has been posted from or what’s inside.
Can I choose a delivery day?
Unfortunately not at this time. As we deliver most orders via Royal Mail, orders are delivered within 1-3 working days. However, you will receive a tracking number so that you may track your parcel and see an estimated delivery date.
How do I place an order?
Simply browse our products and add your chosen item(s) to your basket. Once you’ve finished browsing, head over to your basket and click the “Proceed to checkout” button. You will be asked to fill in your billing and delivery address if you don’t already have an account with us, and then you’ll be transferred over to our payment processor PayPal who will take your payment details to complete the order.
How do I cancel an order?
If you wish to cancel your order and it hasn’t been dispatched yet, simply Contact Us as soon as possible and we’ll happily cancel your order and refund any monies paid. If the order has already been dispatched then, unfortunately, you would need to wait for Royal Mail to deliver the item, and then return it back to us as per our Returns policy.
How do I get a free gift?
Selected products may advertise that they come complete with a free gift or batteries. To add your free gift or set of batteries to your order, simply add the main product you wish to buy to your basket, then visit the basket page and you’ll find a prompt at the top of the page to select your free gift, which will then add the free item to your basket alongside your main item.
Which payment methods do you accept?
We accept PayPal and debit or credit cards including VISA, Mastercard and Maestro.
What will the payment be named as on my bank statement?
Your order payment to us will show on your bank or credit card statement as “PAYPAL KINKINESS UK”.